Sridip Saha

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CERTIFICATIONS

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• AWS Solutions Architect Associate

SKILLS

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• Languages/OS: Python, SQL, Java, Linux
• Tools/Platforms: AWS, GitHub
• AWS Services: Lambda, EC2, S3, CloudWatch, IAM, VPC, RDS, DynamoDB, SQS, SNS
• DevOps: Kubernetes, Docker, Jenkins, Terraform, GitHub Actions, Prometheus, Grafana
• Databases: MySQL, MS SQL
• Web Development: HTML, CSS, JavaScript

EXPERIENCE

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• Conducted advanced troubleshooting on complex technical issues, demonstrating expertise in software, hardware, data transport, and network-related problems.
• Actively participated in ongoing training programs to stay updated on product knowledge. This commitment led to a 25% decrease in the average handling time for complex issues.
• Provided advanced technical support to customer inquiries via phone and email, achieving high levels of customer satisfaction in accordance with established KPIs.
• Consistently met and exceeded monthly call handling targets in a dynamic Agile Environment, maintaining an average call resolution time of 15% below the team's benchmark.
• Provided advanced troubleshooting for issues such as missing data and complex technical problems, demonstrating a high degree of comfort in complex technical environments.

• Orchestrated AWS deployment using EC2 and RDS, securing configurations and implementing GitHub Actions to streamline CI/CD workflows for a 25% improvement in deployment efficiency.
• Optimized cost management by implementing automated scaling policies and resource tagging, resulting in a 20% reduction in AWS expenses.
• Enhanced system reliability by 15% through secure configuration, DNS implementation with Route53, AWS CloudWatch logging/metrics setup, and integration of Lambda for automated emails.
• Implemented DevSecOps practices by integrating security checks into CI/CD pipelines, using tools like Terraform Sentinel and AWS Config, resulting in a 25% reduction in security vulnerabilities during deployments.
• Automated the provisioning and management of AWS infrastructure using Terraform, enabling consistent environment setups across multiple regions and reducing deployment time by 35%.

PROJECTS

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Deployed Jenkins on AWS to streamline and automate the CI/CD pipeline.

Integrated Docker with Jenkins for effective containerization and version control.

Configured Kubernetes for Jenkins deployments to manage scaling and orchestration.

Automated testing and deployment tasks to enhance code integration and delivery speed.

Utilized AWS services to provide a scalable, reliable infrastructure for the pipeline.

Led the deployment of a two tier flask based todo application with a MySQL backend, concentrating on optimizing scalability for a large user base.

Utilized docker and docker-compose for effective containerization, ensuring portability and version control through DockerHub.

Automated kubernetes cluster setup using kubeadm and later transitioned to AWS EKS for enhanced fault tolerance.

Implemented Helm for systematic packaging of kubernetes manifest files, streamlining deployment and configuration management.

Orchestrated a multi-node cluster setup, deploying the application with a load balancer for efficient traffic distribution.

Created a portfolio website hosted on AWS S3, showcasing a resume coded in HTML/CSS.

Enhanced site security by implementing TLS encryption using Route 53, Amazon Certificate Manager, and CloudFront.

Leveraged AWS services to ensure reliable hosting, improved security, and optimized performance.

EDUCATION

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